FREQUENTLY ASKED QUESTIONS

PAYMENTS

What methods of payment do you accept?
We accept cash, credit/debit card, money order, and check.

What exactly does my payment for a course cover?
Your payment for a course covers administrative fees, course materials, and your card and/or certificate. Please note that extra booklets, replacement certificates, and the mailing out of certificates and/or cards are available for an additional fee.

Do you offer group discounts?
Yes, group discounts are offered for groups of 3 or more for classes in our regular schedule.

REGISTRATIONS

How do I go about registering for a course?
If you’re interested in registering for a course with us, you can do so online our Schedule A Class page, in person, or over the phone. Please be advised that a minimum of a 25% deposit must be paid a week before the class at the latest to reserve your seat.

Can I register for a course online?
Yes

Can I register for a course over the phone?
Yes, you can call us at (718) 389-4530 to register and make a payment over the phone.

Can I set up a class for a group of students?
Yes, however please note that privately requested classes must have a minimum of 10 students. You have the option of either holding the class at our location or a location of your choice as long as it meets the requirements of an appropriate training classroom. Please feel free to contact us if you are interested in setting up a private class.

REFUNDS

Can I receive a refund if I no longer want to take a course?
Deposits are non-refundable and can be applied to a future course, however this amount must be applied within six months of payment. Refunds will only be granted if we are the ones that cancel the course that you paid for.

How long do refunds take?
It takes 2-7 business days to process a refund paid by credit card. Once the refund is processed and sent to your card's issuing bank, it can take another 2-7 business days (depending on the bank’s processing speeds) for the refund to post to your account. In total it can take 9-14 business days for you to receive your refund.

RESCHEDULING & CANCELLATIONS

If I can’t make it to a class and have already paid for it, what should I do?
You have to notify us 7+ days before the course start date to receive a full refund. If you are unable to attend a class and informed us less than 7 days before the class, you have the option of applying your payment to a future course. This future course does not have to be the course that you initially paid for. Payment can be applied to a different course. Please note that deposits are non-refundable and payments must be applied within six months of payment date.

I am enrolled in a class that consists of multiple sessions. If I can’t make it to one or more of these sessions, am I able to make them up?
Yes, you can. Please make sure to let us know if you will be unable to attend a session. You will be able to make up that specific session during the next class that we have in our schedule. Please note that sessions must be made up within six months of course start date. Please be advised that, in order to hold a separate make up session instead of making up the session during the next class, there MUST be a minimum of 5 students. In addition, students must pay a fee of $50.00 per make up session.

What happens if the class I registered for is cancelled?
If the class you registered for is cancelled, we will notify you immediately. You will have the option of applying the payment that you made to a future class. You will also have the option of requesting a refund.

REPLACEMENTS

What happens if I lose my card/certificate or if my card/certificate gets stolen?
If you lose your card or certificate or if your card or certificate get stolen, there are replacement fees that apply. The waiting period for OSHA card replacements is 4-6 weeks and the waiting period for other ID cards and certificates is 1-2 weeks. Please note that replacement fees must be paid in full in order to process replacement requests. OSHA replacements can be made up to 5 years from the course end date. If the course end date exceeds those 5 years, you will need to retake the entire class. Per OSHA, students may only be issued 1 replacement card. These rules apply to both the 10 and 30 hour OSHA classes. However, if you are replacing an OSHA card that needed to be corrected due to the instructor making an error, this replacement will not count and you will be allowed to request a replacement if you lose your card or your card is stolen.

What if my name is misspelled on my card?
We make every effort to avoid misspelled names. Your name will be verified during registration when we check your photo ID and registration form to ensure that we receive the correct spelling of your name. In the case that your certificate or card are misspelled due to an error by the instructor, we will hold the instructor responsible and you will not have to pay the replacement fee. However, if the misspelling is an error on your part, you will be responsible for the replacement fee.

ASK US A QUESTION

POLICIES & PROCEDURES

What should I bring on the day of the course?
On the day of the course, please make sure to bring a photo ID with you. If there is a balance that needs to be paid on the day of the course, please make sure to bring that with you as well.

How long will it take for my card or certificate to be ready?
OSHA cards must be ordered by the instructor. Once the instructor receives them, they will send them to us. This process usually takes about 2 weeks. ID cards and certificates for all other courses are usually ready within approximately a week. Once cards and/or certificates are ready, we will contact you.

Do you mail out certificates and cards?
Yes, however there is a fee that applies.

I have trouble with English. Will I still be able to take a course?
You MUST be able to read, write, speak and understand English in our English courses to be able to successfully complete them. There will be exams and activities in which you will have to communicate in English. If you are unable to complete them, you will be unable to successfully complete the course and will therefore not receive certification.

In what other languages are your courses held in?
We are offering course in Spanish, Polish, Russian, and Chinese. At this moment all courses that offered in languages other than English have to be a private courses with minimum of 15 students.

What happens if I’m late to a course?
If you are more than 20 minutes late to the course, you will be counted as absent and will have to make up the session at another time.

I can’t come and pick up my card/certificate. Can I have someone else pick it up for me?
Yes. Please make sure to let us know before hand so that you can authorize this person to pick up your card/certificate. Please also note that the person who will be picking up your card/certificate must bring a photo ID.

Is it possible to bring an interpreter with me to the course?
Per our policy, we do not permit personal interpreters.

IACET/CEUS

What are CEUs?
A CEU is a Continuing Education Unit, also referred to as a Continuing Education Credit, which measures continuing education and training activities. One CEU is equivalent to 10 contact hours of instructional time and attendance in a coordinated continuing education and training experience under responsible sponsorship, capable direction, and certified instruction. Being awarded CEUs proves that you have acquired training from a highly qualified training provider.

What does it mean to be IACET accredited?
The International Association for Continuing Education and Training (IACET) is a non-profit association dedicated to quality continuing education and training programs. IACET is the only standard-setting organization approved by the American National Standards Institute (ANSI) for continuing education and training. The ANSI/IACET Standard is the core of thousands of educational programs worldwide. In obtaining this accreditation, Safety Dynamics has demonstrated that it complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of the Authorized Provider status, Safety Dynamics is authorized to offer IACET CEUs for programs that qualify under the ANSI/IACET Standard.